FatwaFederal TerritoriesTransactions & Finance
IRSYAD HUKUM SIRI KE-612: HUKUM MENGGUNAKAN DUIT REFUND DARIPADA GRAB FOOD
Am I allowed to use a Grab Food refund if the food I ordered never reached me?
Short answer
If the customer did not receive the ordered food, the refund from Grab may be used because the money originally belonged to the customer.
A reference, not a fatwa. First sentence of the summary below — read the original fatwa and consult your state authority before acting.
- Authority
- Federal Territories Mufti Office
- Date
- Status
- Opinion (irsyad)
- Series
- Irsyad al-Hukum (Umum)
- Topic
- Transactions & Finance
No evidence of gazettement in the source — this is not a gazetted fatwa.
Summary
If the customer did not receive the ordered food, the refund from Grab may be used because the money originally belonged to the customer. If the customer received the food and also got a refund, the money may not be used because it rightfully belongs to the shop owner. The customer should return it to the shop owner or to Grab through customer service, as a technical error may have occurred in the transaction.
Written in our own words from the original fatwa — check the source before acting on it.
Sekiranya pelanggan atau pembeli tersebut tidak menerima barang yang dipesannya, maka dia boleh menggunakan pulangan wang (refund) yang diterima daripada Grab kerana wang tersebut memang miliknya.
Read the full fatwa on the Federal Territories website (new tab)
How to cite
Cite the original fatwa and its authority. Rujuk Fatwa is only where you found it.
Federal Territories Mufti Office. “IRSYAD HUKUM SIRI KE-612: HUKUM MENGGUNAKAN DUIT REFUND DARIPADA GRAB FOOD”, 15 September 2021. https://muftiwp.gov.my/ms/artikel/irsyad-hukum/umum/4974-irsyad-al-fatwa-siri-ke-612-hukum-menggunakan-duit-refund-daripada-grab-food. Found via Rujuk Fatwa: https://rujukfatwa.com/en/fatwa/ruling-on-using-grab-food-refund/