FatwaNegeri SembilanTransactions & Finance
Hukum berniaga
What is the ruling on a salesperson giving inaccurate or unclear explanations about a product in order to please the customer?
Short answer
Giving customers inaccurate or unclear explanations is regarded as deception and should be avoided.
A reference, not a fatwa. First sentence of the summary below — read the original fatwa and consult your state authority before acting.
- Authority
- Negeri Sembilan Mufti Department
- Status
- Opinion (irsyad)
- Series
- Soal Jawab Agama
- Topic
- Transactions & Finance
No evidence of gazettement in the source — this is not a gazetted fatwa.
Summary
Giving customers inaccurate or unclear explanations is regarded as deception and should be avoided. The intention of pleasing the customer does not make the act permissible. The answer cites the principle of usul fiqh that the end does not justify the means.
Written in our own words from the original fatwa — check the source before acting on it.
Hal itu disifatkan sebagai penipuan. Hendaklah dihindarkan.
Read the full fatwa on the Negeri Sembilan website (new tab)
How to cite
Cite the original fatwa and its authority. Rujuk Fatwa is only where you found it.
Negeri Sembilan Mufti Department. “Hukum berniaga”, date not stated. https://muftins.gov.my/soaljawab/hukum-berniaga/. Found via Rujuk Fatwa: https://rujukfatwa.com/en/fatwa/ruling-salesperson-inaccurate-explanation-customer/